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Subscriptions & Notifications

When you subscribe to a thread or board, you will stay up to date on a post you're following or on what's being talked about within StubHub Community. To subscribe to a board or thread, select "Options > Subscribe" in the upper right-hand corner of t...

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How to Add Favorites to the StubHub App

Adding favorite events and artists in the StubHub app is easy, follow along with these steps to add your own favorites! 1. Download the StubHub app from iTunes or the Google Play Store. 2. Search for an artist, team, event, or venue and tap the heart...

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How do I update my default address?

Login to your profile page https://www.stubhub.com/my/profile/ Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

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by Community Manager Community Manager
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  • 4 Replies
  • 9007 Views

Lost email

I had and old email address that I can't access and trying to make sure its deactivated. I started a new account with a different email address

City, State, and ZIP code do not match (in US)

Hello, I am trying to register a credit card, but I get an error "City, State, and ZIP code do not match". I know they do match (I double-checked with USPS.com). This is a building in Raleigh, NC; it is 6 years old. Thank you!

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  • 11 Replies
  • 4458 Views

How do I update my default address?

Login to your profile page https://www.stubhub.com/my/profile/ Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

Unknown.png
by Community Manager Community Manager
  • 0 Likes
  • 4 Replies
  • 9007 Views

Temporarily locked your account

I get an email that says: For your protection, we've deactivated this ticket listing and temporarily locked your account. Please give us a call during the hours listed below and we'll help you fix this.So I call and the agents say that they will call...

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  • 24 Replies
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Being redirected to the international site??

This is really bugging me now and I hope someone can help.I live in NY and when I look to purchase tickets to NYC events I am immediately met with an alert telling me the event is international so I will be redirected to the international site? This ...

Recent Sales Data Removed From "Compare Pricing" Tab

Out of nowhere the "sold listings data" under the "Comapre Prices" page is complety gone?!?!?! I can only see "actice listings"? I meet all of the seller requirements and have been selling on SH for years.Account is older than 30 days.7 sales this ye...