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Subscriptions & Notifications

When you subscribe to a thread or board, you will stay up to date on a post you're following or on what's being talked about within StubHub Community. To subscribe to a board or thread, select "Options > Subscribe" in the upper right-hand corner of t...

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How to Add Favorites to the StubHub App

Adding favorite events and artists in the StubHub app is easy, follow along with these steps to add your own favorites! 1. Download the StubHub app from iTunes or the Google Play Store. 2. Search for an artist, team, event, or venue and tap the heart...

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How do I update my default address?

Login to your profile page https://www.stubhub.com/my/profile/ Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

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by Moderator Moderator
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Hulu free trial offered, but sign-up fails

Hi- Brand new here. I paid for 4 Stereolab Tickets ($296) and was immediately offered a free month of Hulu (if I geve my credit card number, of course). I decided to rtry it, and I gave them my info. The sign-up failed.I can't seem to find any info o...

Trouble Adding Checking Account Information

Good Evening, Every time I try to add my banking information (checking account information) payment, I keep on receiving an error message that the account information entered is not the same, even though it is. I also receive an error message when in...

My credit card isn't being accepted.

Every time I enter in my credit/debit card, it's not being accepted and one more failure my account will be locked. I just moved and entering my new address, would that be the problem?

I can't turn off notifications on my phone??

Years ago I bought Cubs tickets for use while on a trip. Ever since I've been getting notifications on my phone about the Cubs. No matter what I do I can't get rid of these notifications? I've tried contacting support multiple times but never had any...

by loub
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  • 39 Replies
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How do I change my default email address?

At this time if you need to change your email address on file, you will need to contact us so that we can make this change for you. You can contact us by commenting in the thread below, but the fastest method is by sending a private message to any of...

by Moderator Moderator
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  • 20 Replies
  • 2756 Views

Canadian Transit and Institution Number length

Hi, I had sold tickets recently, but had the payment rejected by the bank. I believe that when I had saved my Canadian Checking account information, I had inputted a four digit transit number, and three digit institution number. When talking to my ba...

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  • 2 Replies
  • 575 Views