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Subscriptions & Notifications

When you subscribe to a thread or board, you will stay up to date on a post you're following or on what's being talked about within StubHub Community. To subscribe to a board or thread, select "Options > Subscribe" in the upper right-hand corner of t...

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How to Add Favorites to the StubHub App

Adding favorite events and artists in the StubHub app is easy, follow along with these steps to add your own favorites! 1. Download the StubHub app from iTunes or the Google Play Store. 2. Search for an artist, team, event, or venue and tap the heart...

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How do I update my default address?

Login to your profile page https://www.stubhub.com/my/profile/ Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

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by Community Manager Community Manager
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Trouble Adding Checking Account Information

Good Evening, Every time I try to add my banking information (checking account information) payment, I keep on receiving an error message that the account information entered is not the same, even though it is. I also receive an error message when in...

How do I change my default email address?

At this time if you need to change your email address on file, you will need to contact us so that we can make this change for you. You can contact us by commenting in the thread below, but the fastest method is by sending a private message to any of...

by Community Manager Community Manager
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Canadian Transit and Institution Number length

Hi, I had sold tickets recently, but had the payment rejected by the bank. I believe that when I had saved my Canadian Checking account information, I had inputted a four digit transit number, and three digit institution number. When talking to my ba...

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Cannot receive valid API token

I have contacted API support three times. They responded with a helpful message the first time that got me to the point of generating a valid CURL command. However I now produce a "bad request" response. I have completely documented what I have done....

Cannot See Past Sales

I can't see any of my past sales, can anyone help. Granted all my sales were around 2016-2017. Are they erased after certain amount of time?

I want to sell tickets. but...

Hello.I want to sell tickets.When I logged in last time, I was able to fill in the ticket information.Today, however, the message "Have a different address?" Keeps appearing.I've modified the address in the 'contact' tab, but the message keeps appear...

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