Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket delivery / type

Got an email from StubHub saying "The seller changed how they’re delivering your ________ tickets. You’ll now get them by E-Ticket."Got the tickets in my inbox a few minutes ago and its a mobile ticket (ticketek.mobi). The ticket seems legit, but its...

Parking Pass Validity

I purchased a parking pass on Stubhub for an event this coming weekend. I received a link to a ParkWhiz parking pass, which is a third-party parking reservation service. The pass clearly states on it: “ **ParkWhiz takes no responsibility for passes p...

Time to receive replacement option link?

I was informed that the seller who listed 3rd row tickets only has 35th row available to transfer. I let support know that I'm not interested in the 35th row tickets. They have informed me that I will be getting a link to review replacement options, ...

Cancel order

Help!, I accidentally bought tickets for an event on Thanksgiving. I haven’t received an email nor accepted the transfer, can I still cancel my order? Thank you so much in advance!

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Wrong tickets delivered

Any advice? We purchased tickets and immediately noticed the seller sent wrong seats, with an obstructed view. Have contacted customer service every day for 3 days only to be told we have to wait for the seller to respond. They assure us we will get ...

Not my name on ticket

I bought a ticket to see Springsteen in Milan next summer. There was a notice that ID would be checked against the name on the ticket. I was naive enough to think that StubHub wouldn't be selling a ticket that I can't use but when I accessed the tick...

Validity of Concert tickets

Hi, this is my first time buying concert tickets in StubHub since I wasn't able to secure any for Suga's concert. And when additional date was announced for Singapore, I saw a lot of tickets were being sold here, so me and friends took our chances. A...

Adding to google wallet

Recently bought a ticket for an upcoming Indiana Fever game. I can view the ticket when hitting claim button, but nothing happens when pressing button to add to google wallet. Any help on why, ir what to do? I would like to get it into my wallet befo...

Concert never changed from postponed

Hi, my Partynextdoor concert that was supposed to be on July 9 was cancelled a couple days before. The status of the concert is still “postponed” and hasn’t changed to rescheduled or cancelled so I cannot get my money back. I was told it usually take...

Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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General admission options

I wanna buy 2 tickets for the ARC MUSIC FESTthere is 2 options:1. General admission with hour on it “11.00” but subject to change,And the..2. General admission without hour on it “TBA”,What is the meaning of both tickets?Can anyone explain please, th...

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Tix purchased for wrong day of event

Too many windows open and I purchased 4 tix for SF Giants game on wrong day. I see that I need to resell these and now purchase tix for right day.However, I also see note that says Stubhub may waive the seller's fees for the original wrong tix that I...

Buying tickets for different events

Is there a way to buy tickets for different events (i.e. two baseball games or one game and one concert), etc.?I've been able to buy tickets for one event per login.(My credit card company starts to panic if they more than a couple of charges in one ...

Toronto stadium seats

I bought blue jays tickets and never been to Roger’s stadium. As I’m looking closer at the tickets I bought, I think I was sold wheelchair accessible seating ;( I went back and nothing stated that what they are but I’m pretty sure. It’s seating in W1...

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Buying tickets for Tomorrowland Festival

Hi there, I'm interested in attending the Tomorrowland festival in Belgium and would like to purchase the tickets via SH. However, I know that you need a bracelet to enter the festival and that the bracelets don't get delivered to the Buyer up until ...

Ticket Refund

Friend bought tickets to Michael Franti at Red Rocks for 5/31/24. It wasn't clear that there were TWO shows on the same date. The early show is a "Yoga Show," but the evening concert with Ripe is what she thought she was buying tickets to. Is there a...

IDLES tickets in September

I bought three tickets to the sold out IDLES show in September in Atlanta on 9/15. It looks like they can’t be accessed or printed or anything until 9/15, that day. I want them now. I paid for them. Why can’t I have them now?

Daytona 500 tickets

I was looking to find out if the unused tickets I had for this past Daytona 500 were subject to some sort of credit since I was unable to attend due to the race being moved to Monday and I had to catch my flight that morning. I was able to get a cred...

European shows

I just bought a ticket to a show in Stockholm, Sweden. Now I am seeing that the venues in Europe only accept Ticketmaster resold tickets, not othercreseller like Stubhub! Is this true?

The name at the transfer tickets

Hi. I received my erastour tickets. But why is it under my name? I was not the original purchaser. Last kpop concert I went to , the ticket name is the original purchaser name. Can someone help me because I want to know if the ticket is legit?

When will i get my tickets after placing order?

I want to purchase one ticket for this event https://www.stubhub.com/india-cricket-lauderhill-tickets-6-15-2024/event/152953760/?quantity=1&listingId=7053389387&listingQty=can anyone please confirm when will i get my seat number and ticket after the ...

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Missing ticket transfer email

Still awaiting tickets and concert is tomorrow! Panicking as we’ve laid way over the face value! I’ve tried emailing and leaving a voice note with no response! Last email said check emails but nothing at all! What shall I do? Will I get the money bac...

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StubHub Purchase, available on SeatGeek?

Bought tickets to the Cotton Bowl. 3 hours later my tickets were delivered to my email, I clicked on the link, and realized a code was sent to my email to accept...via SeatGeek - StubHub's competition. I didn't enter the code. Contacted StubHub, re: ...

Tickets say $0.00 are they vaild?

@TeamStubHub1 I’ve brought 2 tickets but have been relocated to Ticketmaster to receive them. The price on them says $0.00. Are these valid tickets? I will be travelling quite far to the concert so really want to know they’re vaild. From looking onli...

Buying tickets to a contingent event

I am living overseas (Europe) and about to buy tickets for a contingent event.Stanley Cup Playoffs Game 5: Boston Bruins vs. TBD.Now there is a chance this game will never be played if:- Bruins get eliminated before the finals or lose in 4 games of t...

Contingent

I bought game 7 tickets to the nba finals it was a contingent game and didn’t make it that far. Stubhub states for contingent games if a team gets eliminated and it doesn’t go to that game you get a refund. I still haven’t received mine and can’t get...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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