Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Haven’t received tickets

Have not received my mobile tickets. I originally purchased tickets from Ticketmaster, but the mobile ticket still hasn’t been sent through to my email so I decided to buy some here on StubHub to be safe. Now I am not receiving them here on StubHub e...

Received Wrong Tickets

I purchased two 3/10/22 Hamilton Denver tickets for an obscene price, and the tickets I received are not the row/seats I purchased. I am so disappointed. This is my first time ordering from StubHub and I’m very disappointed. . How can I get this corr...

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Which states protect buyers

Stubhub says that "If the buyer’s billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund." Does anyone know which states are the 14? Thank you.

Does refund include fees?

I received the email today about cash refund. Verifying it includes the full amount including fees. I had $200 in processing fees on top of my order and want to be sure I get that back.

  • 2 Replies

Who can see your information?

I was just curious as to what information can be seen in the process of buying and selling tickets.For example,if I buy or sell tickets,can the seller/buyer see my name and address? My email address? Credit card info?Is the information partially cove...

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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