Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 21 Replies

Haven't Received Tickets Yet

I bought tickets 4 days ago for a game that is tomorrow and I have not yet received any email to accept my tickets (I checked spam folder too). I received an email earlier saying to call a number for customer service if you haven't received the accep...

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Still no tickets

Still haven’t received tickets and the event is tomorrow. I’ve tried calling stubhub but haven’t been able to get through. Pretty frustrating

Didn't get Mobile transfer ticket

I was supposed to recieve my order for transfer ticket e-mail yesterday. I never recieved the e-mail and today is the concert. I made the order in March as well. I have been on hold for over an hour trying to get some help. Am I just screwed or can s...


I purchased three tickets to the Atlanta United FC vs Inter Miami CF game taking place tomorrow, 5/9/2021. The order details on my account say that the tickets should be ready by today 5/8/2021, and I got an email from Stubhub telling me I received a...

Tickets Not Received

I purchased three tickets for a baseball (Mets) game that starts in 18 hours. I bought the tickets three weeks ago and was told I would have them by May 6th. It is now May 8th and they’re still not available. They’re first row seats so I doubt very m...