StubHub Community

Melpik · ‎11-19-2024

Hi @xraykid1948 sorry for your loss. Where did you buy the tickets? If you bought on Stubhub and sell on Stubhub they will generally waive the fee. List the tickets with an in hand date as far out as Stubhub allows. When you receive the the tickets you can turn around and forward them to your buyer. Their information will be in the email you receive when you sell. After you transfer the tickets remember to confirm the transfer in your open sales in your Stubhub account as this alerts Stubhub that the transfer has occured

Melpik · ‎11-19-2024

@colleenmrescue List the tickets with an inhand date as far out as Stubhub will allow. Once you have the tickets you can transfer them to the buyer using the information you receive upon the sale of the tickets.

Melpik · ‎11-13-2024

Hi @pennymm1 Tickets for the show are not released to the original buyers until 72 hrs before the show. As this was just last night you should expect the tickets today or tomorrow

Melpik · ‎11-12-2024

@daisyc It is against Stubhub's terms and conditions to reach out to the buyer.

Melpik · ‎11-08-2024

Hi @Maria037 Stubhub pays 5-8 Business days not calendar days after the event. Once payment date shows it usually takes a bank 1-2 more days to reflect in your account

Melpik · ‎11-05-2024

Hi @jlund123 First the buyer should not be reaching out to you. Stubhub will not automatically transfer the tickets. You will have to transfer them when you receive. What in hand date did you use for your ticket listing

Melpik · ‎11-04-2024

Hi @shallam3000 If oyu have not sold your tickets yet make sure in your listing oyu indicate that the buyer must have a Dice account. After they sell call Stubhub at 866-788-2482 and ask them to reach out to the buyer for their cell so you can transfer the tickets and have them make sure the buyer has a Dice account. It is a lot of work for you to follow up to make sure buyer has opened Dice account so you can transfer. There are the steps and also why @Bossfan recommends not selling Dice tickets

Melpik · ‎11-02-2024

Hi @kellas91 Ticketmaster and the venue often times will put a delivery delay in place until 48-72 hrs before the event. It is generally lifted and you can transfer then

Melpik · ‎11-02-2024

Hi @STH303A You can send dm @TeamStubHub . Better yet try calling 866-788-2482

Melpik · ‎11-01-2024

Hi @Melissang Try calling Stubhub at 866-788-2482. Explain the situation and perhaps by providing the proof of purchase they can remove the listing and maybe even help return the tickets to you.

Melpik · ‎10-31-2024

Hi @JCSand Reach out to Stubhub at 866-788-2482 and explain the situation. If not disclosed they can issue refund or provide replacement seats.

Melpik · ‎10-31-2024

Hi @ME75 Yes this is normal. The seller is able to "upgrade" you up to 5 rows. As the rows get closer ( i think starting in row 6 or so the upgrade can only be 1-2 rows)

Melpik · ‎10-31-2024

Hi @PTAmomof3 Stubhub does not allow you to cancel a purchase. However, if you relist the tickets and sell on Stubhub from your order screen they will often waive the sellers fee

Melpik · ‎10-30-2024

Hi @macd101 My terms recently changed as well. I called Stubhub and they told me they were phasing out the payment on delivery and putting eveyone on payment after event. Would have been nice if they had communicated that. @Teamstubhub Hi Gang. It would have been nice if you had communicated the change in payment schedule rather than noticing I was not receiving payments.

Melpik · ‎10-28-2024

Hi @klwarnock Stubhub does not set the price. Rather the price is set by the seller. Sometimes the tickets are listed well in excess of the cost and sometimes it is below the cost. to set expectations, it is unlikely that you will get a refund for the purchase.

Melpik · ‎10-27-2024

Hi @Weston5 Did you also confirm the transfer in your Stubhub Account? You have proof of the transfer. Did the buyer ever accept? It possibly ended up in buyers spam. You would still get paid if this is the case if you transferred to the correct email AND confirmed the transfer.

Melpik · ‎10-27-2024

Hi @idlecloud23 You should be covered by the Fan Promise. Your purchase would probably be cancelled and you would be issued a refund. Your sale would probably be cancelled and you would receive no payment.

Melpik · ‎10-26-2024

Hi @Chercat Just list the tickets without the VIP package. That way you don’t have to worry about it List in hand as 2 days before. List as mobile transfer. If it is different you can call Stubhub and change but these are most probably mobile transfer

Melpik · ‎10-16-2024

Hi @Oso You will have to wait to transfer until 72 hrs before show. If you indicated you would transfer earlier call Stubhub at 866-788-2482 and have them change delivery date

Melpik · ‎10-15-2024

Hi @cherche11 @musicforthesoul @@Have you tried calling Stubhub at 866-788-2482?

Melpik · ‎10-15-2024

Hi @Tiffew You can call StubHub at 866-788-2482

Melpik · ‎10-13-2024

Hi @CB0724 If you want to change delivery date call Stubhub at 966-788-2482 If you have a private buyer delete your listing and sell the tickets to your buyer

Melpik · ‎10-11-2024

Hi @DAM The message you see means the buyer has not accepted. Not to worry as many buyers either accept immediately or wait to day of event. Just double check you sent to the correct email. it sounds like you confirmed the transfer in your Stubhub account. Just make sure you did. If so you will be paid 5-8 Business days After the event even if the buyer never accepts.

Melpik · ‎10-11-2024

Hi @rcook Try clearing cookies and cache on your browser

Melpik · ‎10-10-2024

Hi @Isabella_NC Stubhub generally gives some leeway in fulfilling a sale. If you list with an inhand date of the 4th and complete on the 5th you should be ok. You can check by calling Stubhub at 866-Stubhub.

Melpik · ‎10-10-2024

Hi @MitchD For mobile transfer, unless you are able to automatically transfer the tickets, only top sellers are allowed to sell within 4 hrs of the event. For events with barcodes or for which the listing is connected to a season ticket holder account, sellers can sell up until game time and in many instances past the start of the game.

Melpik · ‎10-09-2024

Hi @Jchay510 Your seller will transfer the tickets to you and you in turn will transfer to your buyer. Remember to to confirm the transfer in your open sales on stubhub

Melpik · ‎10-09-2024

Hi @primetime249 Call Stubhub 866-788-2482

Melpik · ‎10-09-2024

Hi @ChiTickets You can try disputing with your credit card company but I have heard that doing so will cause Stubhub to close your account. Not a problem if you dont plan n selling or buying on Stubhub again. Only an issue if you plan on using the site again in the future.

Melpik · ‎10-08-2024

Hi @SirGeebz You should still be able to enter but you may not be able to sign up for panels. You may want to try calling Comic Con or Showtix who comic con uses. Perhaps they can transfer badges. They might give you a hard time for not buying off Comic con official resale site

Melpik · ‎10-08-2024

Hi @trigkhi Stubhub is a secondary market meaning they dont own inventory and the tickets that are sold originally belonged to someone else. In some cases the tickets will show the name of the original purchaser. In most cases it doesnt matter as the venues are only concerned with the bar code. You should be fine.

Melpik · ‎10-08-2024

Hi @Trimountain What is the issue you are having selling them on Stubhub? Stubhub is a secondary marketplace where sellers sell tickets they have bought elsewhere - for example on Ticketmaster. The two sites are not related. If you have accepted the tickets you received from Ticketmaster check to see if you are able to transfer them. If so you can list them on Stubhub.

Melpik · ‎10-08-2024

Hi @pcswanson1 Its a great question. Best way to deal with this is to delete some of the old messages and this generally allows one to send new ones

Melpik · ‎10-08-2024

Hi @Alfie As long as the seat characteristics are the same (ie not aisle) and the seats are next to one another the exact numbers you deliver does not really matter. For instance if you have seats 9-12 and sold 11,12 it is ok to deliver 9,10. Also for some reason when you sell Stubhub lists the range of your seats so in this example it might appear as though you sold seats 9 and 12. If you go back to your listings what seats remain?

Melpik · ‎10-08-2024

Hi @Ci412 Stubhub pays sellers 5-8 business days after the event. That would be Oct 9th. I find it takes an extra day or two to reach Paypal. If you use direct deposit it tends to speed things up by a day.

Melpik · ‎10-07-2024

Hi @CB0724 Yes you can sell them on Stubhub. The key is to make sure that you can transfer the tickets from Ticketmaster or access barcodes for MLB events

Melpik · ‎10-06-2024

Hi @brknarrow518 After you transferred the tickets from Ticketmaster you need to go back to you Stubhub open sales and confirm the transfer. This lets Stubhub know the transfer has occured.

Melpik · ‎10-04-2024

Hi @alexismccutchon Stubhub is a secondary site where buyers purchase tickets from sellers. The price on the tickets is what the original buyer paid. The price you paid is the current price being paid on secondary market set by demand for the show. For very popular shows the difference between the two prices can be large

Melpik · ‎10-04-2024

Hi @gbeaulac2 Did you ever receive an email from Ticketmaster or AXS etc offering you to accept tickets? If so and if you accepted you need to go to that site and transfer the tickets to your buyer. Keep the email you receive after the transfer. Finally after you have transferred the tickets go to your open sales in Stubhub and confirm the transfer has been made if you still have issues call stubhub at 866-stubhub

Melpik · ‎10-04-2024

@Tony0504 You can call Stubhub at 866-Stubhub

Melpik · ‎10-03-2024

Hi @dpage1515 You should check with Ticketmaster. Sometimes there is a delivery delay until 48 hrs before the show at which point you can transfer the tickets. If this turns out not to be case and you are unable to transfer the tickets you will be charged by Stubhub for a failed sale

Melpik · ‎10-01-2024

Hi @Jessave As @bossfan said you cant cancel but if you sell on Stubhub they will waive the sellers fee.

Melpik · ‎09-30-2024

Hi @DGrose1 My guess is Stubhub is saying the same thing. That is why they offer insurance to protect the tickets

Melpik · ‎09-30-2024

Hi @marley3_3 How did you receive the tickets - thru Ticketmaster? GO to whatever platform you received the tickets and transfer the tickets to your buyer. Save the email you get upon transfer. Then go to your open sales on stubhub and confirm that you have transfered the tickets and indicate the source - Ticketmaster, Seatgeek, account manager etc. This lets Stubhub know that the transfer has occured.

Melpik · ‎09-29-2024

Hi @Tfolger Was your event canceled or were you not able to travel? If the event was not canceled and you could not travel you would only get refund if you had insurance

Melpik · ‎09-29-2024

Hi @rdsworld Activate the badge and ship it. If the buyer wants to be able to sign up for panels etc they will reach out to Stubhub who will reach out to you to make the transfer

Melpik · ‎09-27-2024

Hi @vegaswoody You do not transfer the tickets to Stubhub. If your tickets sell you are given the buyers name and email and you transfer from Ticketmaster to your buyer. Remember to confirm the transfer after it is made. If the tickets do not sell you are free to use them. Just remember to delete the listing otherwise it is possible they sell late and you would not be able to transfer and thus could incur a penalty

Melpik · ‎09-27-2024

Hi @aluc03 here is a link to selling FAQs https://support.stubhub.com/articles/61000276377-sell-tickets-on-stubhub

Melpik · ‎09-23-2024

@jrztmada DO NOT RESPOND to Sallyx before either calling Stubhub or sending a dm to the moderator. Generally Stubhub does not provide personal email to respond to. Also Sallyx only joined yesterday. They will probably try and scam you

Melpik · ‎09-22-2024

Hi @fredabernstein What did you enter as your in hand date? If you indicated that you had the tickets you will keep getting reminder emails. You can call Stubhub at 866-788-2482 and ask them to change the in hand date

Melpik · ‎09-18-2024

Hi @TeamStubHub1 2 easy suggestions 1) Eliminate recommended tickets button or allow users to set a preference of it off. This feature doesnt really help anyone and causes angst for sellers who cant see their listings. Let buyers see all tickets available in a section and let them choose which seats they want. 2) In listings allow the user to choose the default for the view - I would much rather see listings by event date (helps show me which listings are expiring the quickest as opposed to the current default of listing date. I dont care if I listed an event for December. I am more worried about upcoming events.

Melpik · ‎09-13-2024

Hi @adamlynn55 Hope you feel better soon. To set expectations I would be surprised if you get a refund from Stubhub as it is not their fault you got sick. It is why they offer insurance when you buy. It sounds like you did not buy the insurance

Melpik · ‎09-02-2024

Hi @Steelman93 did you gt a receipt when you dropped off the package. If not in the future recommend doing so as it helps in instances like this.

Melpik · ‎08-29-2024

Hi @nantor93 You only need 1 parking pass per vehicle not per person

Melpik · ‎08-17-2024

Hi @lucasaf617 Ticketmaster provides the backend for ticket transfers for the Rangers so when your seller transfers you tickets the email will come from Ticketmaster. If you don’t have a Ticketmaster account the email may prompt you to create one. It is probably best to create one on your own. Just make sure it is us account and not Brazilian as not sure the two systems talk to one another

Melpik · ‎08-14-2024

Hi @Lexy07baby Do not cancel the sale as you will be charged a penalty of 100% of the sale. As long as you transferred to the correct email AND confirmed the transfer in your open sales in your Stubhub account you will be paid 5-8 business days after the event. I find that buyers either accept right away or wait until a day or two before event to accept.

Melpik · ‎08-02-2024

Any update on adding the game on Aug 26 at 7:00? I have been asking for the Blue Jays vs Red Sox at Fenway to be added for 3 weeks now and no progress. This game was on the original Red Sox schedule. The Red Sox added a suspended game at 2:00 and that is the only game you are showing. Your competitors, such as vivid, have the 7:00 game. I would rather list on Stubhub but if you cant add the game I will go elsewhere.

Melpik · ‎08-02-2024

Hi @SaraW123 do not cancel the transfer as you expose yourself to charges from Stubhub. If you transferred the tickets to the correct email AND confirmed the transfer in your open sales on Stubhub you will be paid after the event even if the buyer never accepts. I find that buyers either accept immediately or wait until a day before the or even up unitl the start of the event to accept.

Melpik · ‎07-31-2024

Hi @Dcavalli The purchases would have to be separate transactions. You could try calling your credit card company and explain that you will be making multiple purchases. They can put notes on your account. You should not have to log out in between purchases. They just have to be done one at a time

Melpik · ‎07-25-2024

Hi @whitesmaverick You are able to resell tickets on Stubhub that you bought elsewhere as long as you are able to deliver the tickets by mailing, uploading, transferring or entering barcodes for them depending on how you listed the tickets for sale

Melpik · ‎07-15-2024

Hi @DesertDentist If you go to your listing and edit it, go to update seat features. Under comments there should be an option to indicate that the tickets are first row of the section.

Melpik · ‎07-15-2024

Hi @DesertDentist Clearview means that there are no poles, columns or jumbotrons in the way. It does not mean you are in front row.

Melpik · ‎07-13-2024

Hi @Brauny Stubhub discourages communication between buyers and sellers. You can try calling Stubhub at 866-788-2482. Take a screenshot of the transfer fail and keep as proof of attempted transfer

Melpik · ‎06-29-2024

Hi @RobVega It looks like Stubhub is only listing the individual days and not 2 day pass. If you have separate tickets for Sat and Sun you should list them and fulfill them separately

Melpik · ‎06-13-2024

Hi @jlopez1970 List the tickets as mobile tickets if Ticketmaster and flash if AXS. When your tickets sell you will be given buyers name and email. You will transfer the tickets. Keep the email you get from Ticketmaster/AXS upon transfer. Remember to confirm you made transfer in your Stubhub open sales.

Melpik · ‎06-12-2024

@jlopez1970 Download the mlb ballpark app. You should be able to view the tickets and see the barcodes which you will need to enter in your Stubhub listing. Stubhub will not accept screenshots

Melpik · ‎06-09-2024

Hi @khrispychiken Reach out to Ticketmaster or the venue. generally they will open up closer to the event (sometimes as little as 24 hrs before the event). If you find out they will open transfer you can list for sale and provide your in hand date.

Melpik · ‎06-07-2024

Hi @Lotvo Stubhub does not "return" the tickets to you. However when you upload the tickets they usually remain in your original account so you should be able to use the original PDF to get into the event.

Melpik · ‎05-24-2024

Hi @risheldebbie The best way to ensure the fees are waived is to list the tickets for sale from the Stubhub order directly. Once listed call Stubhub at 866-788-2482 and give them the listing # and ask to make sure the fees are waived.

Melpik · ‎05-21-2024

Hi @criley23 When you sell the wristbands (list them as physical tickets), you will be given a shipping label to ship the wristbands. Drop them off and get a receipt. If you drop it off in time, you are fine even if the mail is too slow.

Melpik · ‎04-27-2024

Hi @ScrwTicketMstr You are free to lower or raise the price as you see fit until the tickets sell.

Melpik · ‎04-27-2024

Hi @Texaspast To sell baseball tickets on Stubhub you will need to enter the barcodes. You should accept the tickets so you can access the barcodes and use that information to list the tickets

Melpik · ‎04-21-2024

Hi @Deeted1 List the tickets with an inhand date as far out as Stubhub will allow. You can then deliver the tickets when you get them.

Melpik · ‎04-19-2024

Hi @psuaud83 If you go to your open sales in your account, look to the right of your sale and there should be a drop down with see actions. Choose confirm. It will ask you how you transferred (Ticketmaster, AXS etc) and a few other questions. Choose the service, answer the questions and confirm the transfer. Also keep the email you receive when you transfer the tickets for your records.

Melpik · ‎04-17-2024

Hi @passhan Pearl Jam is known for only allowing tickets to resold at face on Ticketmaster (except in NY and Chicago). If you are unable to transfer the tickets you will be hit with a penalty for failing to deliver tickets. You can try calling Stubhub and asking if they will make an exception since the tickets are not transferrable but I would not count on it

Melpik · ‎04-01-2024

Hi @Carolina88 Jazz fest has just mailed the tickets to the buyers who should be receiving them this week. I would think you should receive next week.

Melpik · ‎03-26-2024

Hi Shane Some teams do not release barcodes until 48 hrs before the game. If you do not receive the tickets by end of day today you should call Stubhub at 866-788-2482

Melpik · ‎03-24-2024

Hi @musicanddance You should transfer your tickets. After you transfer confirm the transfer is complete in your open sales. You will be paid 5-8 business days after the event.

Melpik · ‎03-22-2024

Hi @jamesetoole1 Stubhub is correct. The game on June 14th is in Nashville - https://thesavannahbananas.com/events/list/page/3/

Melpik · ‎03-09-2024

Hi @doriangray007 if you buy from Stubhub you are covered by fan promise of replacement or refunds. In addition if the seller defaults they are charged a penalty of 100% of sale so it is expensive for them to default

Melpik · ‎03-06-2024

Hi @jasminelindley In several instances, the venue puts a delivery delay in place until 24-72 hours before the event, thus the seller can not deliver. I cannot guarantee that this is the case for this event but it does happen. If you do not receive your tickets by the estimated delivery date, you're welcome to reach out to @TeamStubHub1 for further assistance.

Melpik · ‎03-06-2024

Hi @anson If you bought the ticket on StubHub and then resale the ticket on StubHub you are covered by the FanProtect Guarantee. If there are any issues, the original seller will held responsible and you and your buyer will be taken care of.

Melpik · ‎03-05-2024

Hi @dsobin Go to your listings in your StubHub account. You will locate a dropdown marked "Actions" at the bottom of the listing, select delete, confirm the removal of your listing and you are all set.

Melpik · ‎03-01-2024

Hi @confusedMrP the resale unavailable applies to sales on Ticketmaster site. Transfers are currently unavailable. You have to reach out to Ticketmaster and see if transfers will be available later. If the tickets will be available for transfer at a later date you will be able to sell them on Stubhub.

Melpik · ‎02-29-2024

Hi @confusedMrP Two things. First sometimes Ticketmaster doesn’t open up transferring tickets until 48-72 hrs before event. Second they often don’t allow resell of tickets on their site but as long as the tickets can be transferred you are able to sell on other sites such as Stubhub

Melpik · ‎02-27-2024

Hi @Oliver51 From whom did you buy the tickets - AXS, Ticketmaster etc? Log into your account and see if there is just one ticket for the entire tournament or is each session a separate event? I suspect that each session is separate event. If this is the case then you can sell each one separately

Melpik · ‎02-27-2024

Hi @ScottySals Stubhub generally does not give refund for rescheduled events. If you were not able to attend the new date your only option was to have sold the ticket,

Melpik · ‎02-27-2024

Hi @Ans3519 Contacting the buyer is against Stubhub's terms and conditions. You should call Stubhub at 866-788-2482.

Melpik · ‎02-24-2024

@JChavez28 It is the date the seller will send. For mobile, flash and PDFs it is also date you receive

Melpik · ‎02-23-2024

Hi @tonitenille When you upload the pdf you will be prompted to either include or exclude pages from the pdf to assign to your listing. For instance if your pdf contains 4 pages but you are only selling 2 tickets you might choose to include seats 1,2 but exclude seats 3,4. It is very important to remember which seats you uploaded so that you dont use the wrong tickets to enter yourself.

Melpik · ‎02-23-2024

Hi @deeann84 Stubhub does not provide refunds. The only way to fix this is to sell the incorrect tickets (Stubhub will usually waive the sellers fee in such cases) and buy tickets for the date you do want to go to.

Melpik · ‎02-23-2024

Hi @Grinny Most venues will not allow you to reenter once you leave. Same with parking garages so probably no.

Melpik · ‎02-21-2024

Hi @ErasSeller Ticketmaster and Stubhub are separate companies and have separate systems. To let Stubhub know that the transfer has gone thru you have to go to your open sales and confirm that you have transferred the tickets

Melpik · ‎02-20-2024

Hi @erichtol What type of event are you selling for? If MLB try using the MLB app. If available (some teams wait until 48 hrs or so before a game to make available) you should be able to see. If a concert and bought thru Ticketmaster, log into your Ticketmaster account, find the event and click on i or ticket info. You should find the barcode there

Melpik · ‎02-20-2024

Hi @CynWlms Try calling Stubhub at 866-788-2482

Melpik · ‎02-16-2024

Hi @fotofello-gmail List the tickets with an inhand date very close to the event. That way you will not have t fulfill the order until you come back or closed to the event but you are still able to sell your tickets.

Melpik · ‎02-14-2024

HI @copete77 By any chance do the numbers int he email match your order number? If so the email may belong to Stubhub. You can try calling Stubhub 866-788-2482 and veryfying the email. At the end of the day you may not have much choice. If you dont deliver the tickets stubhub will charge you a penalty.

Melpik · ‎02-14-2024

Hi @asfl1 Unfortunately there is little you can do to prevent fake claims by buyers. This only happens in a very small percentage of cases. You will be paid even if the buyer never uses the ticket as long as the tickets were sent to the correct email (keep the confirm of transfer email) AND you confirm the transfer in your open sales.

Melpik · ‎02-14-2024

Hi @cparsons1971 This will be an expensive lesson learned. If you can not supply replacement tickets then Stubhub will charge you a penalty equal to 100% of the value of the sale. You would be able to relist the Sunday tickets. You can cancel by either calling Stubhub at 866-788-2482 or by going to your sales and indicating that you dont have the tickets. Good luck.

Melpik · ‎02-12-2024

Hi @Kandredesign IF the tickets are made available for transfer 72 hrs before the event you can list the tickets. List the tickets with an in hand date as far out as Stubhub will allow. When your tickets sell you will be given the buyers name and email address. After you transfer the tickets remember to go back and confirm the transfer in your open sales. You will be paid 5-8 Business days After the event.

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