@trufus1914 wrote: Thanks for the data point. And agreed, it seems like a completely unnecessary escalation. I read back to them what their previous correspondence stated verbatim. It would be one thing if they had even indicated that they expected us to arrange payment. "If the charge doesn't go through, we'll place a credit memo on your account, which we'll deduct from any future sale payments" certainly does not communicate that.
Just out of curiosity did you read back the credit card for them on the call or did they just make you update it on their website and indicate which card to charge? I was told to do the latter, even though I requested to pay on the spot. Wondering now if this charge actually goes through...will be livid if this hits collections and I have to spend weeks getting this garbage claim off my credit.
I am handling my payment through PM with a moderator. Payment is not done on the spot. Moderator said that the payment request gets sent to the collections team that initiated the email. That team will charge the card and then send an email that the card was charged and the account is in good standing.
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