StubHub Community

ChiTickets · ‎10-09-2024

Also, make sure you take screenshots showing that its unavailable that also show the time on your phone, so its clear that its before the event. That will help you prove it. And, they may not be available after the event.

Melpik · ‎10-08-2024

Hi @SirGeebz You should still be able to enter but you may not be able to sign up for panels. You may want to try calling Comic Con or Showtix who comic con uses. Perhaps they can transfer badges. They might give you a hard time for not buying off Comic con official resale site

Melpik · ‎10-08-2024

Hi @trigkhi Stubhub is a secondary market meaning they dont own inventory and the tickets that are sold originally belonged to someone else. In some cases the tickets will show the name of the original purchaser. In most cases it doesnt matter as the venues are only concerned with the bar code. You should be fine.

pcswanson1 · ‎10-08-2024

I deleted all the messages but the one I am trying to respond to. I still can not send a message. Same error! Try again later.

bossfan · ‎10-08-2024

You can't cancel the order.

Melpik · ‎10-08-2024

Hi @Trimountain What is the issue you are having selling them on Stubhub? Stubhub is a secondary marketplace where sellers sell tickets they have bought elsewhere - for example on Ticketmaster. The two sites are not related. If you have accepted the tickets you received from Ticketmaster check to see if you are able to transfer them. If so you can list them on Stubhub.

Melpik · ‎10-08-2024

Hi @Alfie As long as the seat characteristics are the same (ie not aisle) and the seats are next to one another the exact numbers you deliver does not really matter. For instance if you have seats 9-12 and sold 11,12 it is ok to deliver 9,10. Also for some reason when you sell Stubhub lists the range of your seats so in this example it might appear as though you sold seats 9 and 12. If you go back to your listings what seats remain?

Melpik · ‎10-08-2024

Hi @Ci412 Stubhub pays sellers 5-8 business days after the event. That would be Oct 9th. I find it takes an extra day or two to reach Paypal. If you use direct deposit it tends to speed things up by a day.

Melpik · ‎10-07-2024

Hi @CB0724 Yes you can sell them on Stubhub. The key is to make sure that you can transfer the tickets from Ticketmaster or access barcodes for MLB events

Melpik · ‎10-06-2024

Hi @brknarrow518 After you transferred the tickets from Ticketmaster you need to go back to you Stubhub open sales and confirm the transfer. This lets Stubhub know the transfer has occured.

Melpik · ‎10-04-2024

Hi @gbeaulac2 Did you ever receive an email from Ticketmaster or AXS etc offering you to accept tickets? If so and if you accepted you need to go to that site and transfer the tickets to your buyer. Keep the email you receive after the transfer. Finally after you have transferred the tickets go to your open sales in Stubhub and confirm the transfer has been made if you still have issues call stubhub at 866-stubhub

Melpik · ‎10-04-2024

@Tony0504 You can call Stubhub at 866-Stubhub

MaheepQuigley · ‎10-02-2024

If you purchased your NHL tickets through StubHub, you don't necessarily need a Ticketmaster account to download the tickets unless StubHub explicitly mentions that they are being delivered via Ticketmaster. Typically, StubHub sends tickets directly to the email associated with your account, or you can access them through the StubHub app. Additionally, I recommend checking out the Loklok APK 2024 for a seamless streaming experience. It offers a wide selection of content, easy navigation, and frequent updates, making it a must-try for entertainment enthusiasts.

Melpik · ‎10-01-2024

Hi @Jessave As @bossfan said you cant cancel but if you sell on Stubhub they will waive the sellers fee.

Melpik · ‎09-30-2024

Hi @DGrose1 My guess is Stubhub is saying the same thing. That is why they offer insurance to protect the tickets

chuva · ‎09-28-2024

How did it go?? Were you able to transfer them?

Melpik · ‎09-27-2024

Hi @vegaswoody You do not transfer the tickets to Stubhub. If your tickets sell you are given the buyers name and email and you transfer from Ticketmaster to your buyer. Remember to confirm the transfer after it is made. If the tickets do not sell you are free to use them. Just remember to delete the listing otherwise it is possible they sell late and you would not be able to transfer and thus could incur a penalty

Melpik · ‎09-27-2024

Hi @aluc03 here is a link to selling FAQs https://support.stubhub.com/articles/61000276377-sell-tickets-on-stubhub

Melpik · ‎09-23-2024

@jrztmada DO NOT RESPOND to Sallyx before either calling Stubhub or sending a dm to the moderator. Generally Stubhub does not provide personal email to respond to. Also Sallyx only joined yesterday. They will probably try and scam you

Melpik · ‎09-22-2024

Hi @fredabernstein What did you enter as your in hand date? If you indicated that you had the tickets you will keep getting reminder emails. You can call Stubhub at 866-788-2482 and ask them to change the in hand date

Melpik · ‎09-13-2024

Hi @adamlynn55 Hope you feel better soon. To set expectations I would be surprised if you get a refund from Stubhub as it is not their fault you got sick. It is why they offer insurance when you buy. It sounds like you did not buy the insurance

bossfan · ‎09-03-2024

You should call them before they automatically cancel your sale. 866-Stubhub

nantor93 · ‎08-29-2024

Thank you!!!!

Ljunge1289 · ‎08-20-2024

I’ve read online you are only paid once stubhub confirms the wristbands were used at the event. Is that true? If so, what happens if the person you sent them to doesn’t attend? Or tries to claim they weren’t in the package received?

bossfan · ‎08-16-2024

There is really no good resolution for this. Call Stubhub 866-STUBHUB, ask them to contact the buyer to see if they are willing to take the tickets that you have. If not, then you are on the hook for non-delivery of tickets and a 100% penalty.

Melpik · ‎08-14-2024

Hi @Lexy07baby Do not cancel the sale as you will be charged a penalty of 100% of the sale. As long as you transferred to the correct email AND confirmed the transfer in your open sales in your Stubhub account you will be paid 5-8 business days after the event. I find that buyers either accept right away or wait until a day or two before event to accept.

PapaNesto · ‎08-13-2024

Hello, Were you able to get them to waive the fees? I have the same issue with an event, I bought multiple tickets. Thank you

Melpik · ‎08-02-2024

Any update on adding the game on Aug 26 at 7:00? I have been asking for the Blue Jays vs Red Sox at Fenway to be added for 3 weeks now and no progress. This game was on the original Red Sox schedule. The Red Sox added a suspended game at 2:00 and that is the only game you are showing. Your competitors, such as vivid, have the 7:00 game. I would rather list on Stubhub but if you cant add the game I will go elsewhere.

Melpik · ‎08-02-2024

Hi @SaraW123 do not cancel the transfer as you expose yourself to charges from Stubhub. If you transferred the tickets to the correct email AND confirmed the transfer in your open sales on Stubhub you will be paid after the event even if the buyer never accepts. I find that buyers either accept immediately or wait until a day before the or even up unitl the start of the event to accept.

Melpik · ‎07-31-2024

Hi @Dcavalli The purchases would have to be separate transactions. You could try calling your credit card company and explain that you will be making multiple purchases. They can put notes on your account. You should not have to log out in between purchases. They just have to be done one at a time

Melpik · ‎07-25-2024

Hi @whitesmaverick You are able to resell tickets on Stubhub that you bought elsewhere as long as you are able to deliver the tickets by mailing, uploading, transferring or entering barcodes for them depending on how you listed the tickets for sale

Melpik · ‎07-15-2024

Hi @DesertDentist If you go to your listing and edit it, go to update seat features. Under comments there should be an option to indicate that the tickets are first row of the section.

Melpik · ‎07-13-2024

Hi @Brauny Stubhub discourages communication between buyers and sellers. You can try calling Stubhub at 866-788-2482. Take a screenshot of the transfer fail and keep as proof of attempted transfer

Bathbaby85 · ‎07-11-2024

Asking face offer or best offer

seatstreak · ‎07-09-2024

Removing this feature is completely ridiculous. Why would they go backwards with how you're able to search for tickets? Now I have to select zones and manually unselect each and every single section I don't want to see? I hope the tech teams review this because it seems to be a simple feature that was taken away for no reason. Just say you want us to sell on other sites lol. They all allow for multiple section selection. Common sense lacking heavily with whoever thought it was a good idea to remove this feature.

Melpik · ‎06-29-2024

Hi @RobVega It looks like Stubhub is only listing the individual days and not 2 day pass. If you have separate tickets for Sat and Sun you should list them and fulfill them separately

gmccune · ‎06-26-2024

The same thing happened to me. Sure, I picked Wednesday's tickets order came after payment was made unable to change it after the order went through. The same seller has tickets in the same area, same row, and same seat that Wednesday but refuse to contact seller about mistake. Made me resell my tickets that bs . Then tell me they will be released to me Aug. 13th after 12:48 pm day of game

Melpik · ‎06-09-2024

Hi @khrispychiken Reach out to Ticketmaster or the venue. generally they will open up closer to the event (sometimes as little as 24 hrs before the event). If you find out they will open transfer you can list for sale and provide your in hand date.

Melpik · ‎06-07-2024

Hi @Lotvo Stubhub does not "return" the tickets to you. However when you upload the tickets they usually remain in your original account so you should be able to use the original PDF to get into the event.

Melpik · ‎04-21-2024

Hi @Deeted1 List the tickets with an inhand date as far out as Stubhub will allow. You can then deliver the tickets when you get them.

Melpik · ‎04-19-2024

Hi @psuaud83 If you go to your open sales in your account, look to the right of your sale and there should be a drop down with see actions. Choose confirm. It will ask you how you transferred (Ticketmaster, AXS etc) and a few other questions. Choose the service, answer the questions and confirm the transfer. Also keep the email you receive when you transfer the tickets for your records.

passhan · ‎04-17-2024

Thank you for replying, unfortunately that is what I am expecting now. Ticketmaster has listed the remaining tickets at about half what I paid. I just wanted to go so bad I got caught up in the excitement 😞

Kona · ‎04-13-2024

@Beth Were you able to sell them on Stub Hub?

MREIS · ‎04-12-2024

I purchased tickets last year and didn't have any issues. Below are the instructions I received from StubHub. Please print each e-ticket you have purchased via the above link Please print out your StubHub purchase confirmation email that displays your order ID Take the print outs with you to the “Will Call Pickup Desk” at Tomorrowland's main entrance – look at the type of ticket you have and go to the correct Window (Day Pass, Full Madness Pass, Comfort Pass) Please make sure everyone in your party brings an ID, especially whomever made the order The staff at the “Will Call Pickup Desk” will exchange EACH E-ticket for 1 Tomorrowland bracelet or DreamVille bracelet These bracelets will then allow you entry to the festival

Melpik · ‎04-01-2024

Hi @Carolina88 Jazz fest has just mailed the tickets to the buyers who should be receiving them this week. I would think you should receive next week.

Melpik · ‎03-26-2024

Hi Shane Some teams do not release barcodes until 48 hrs before the game. If you do not receive the tickets by end of day today you should call Stubhub at 866-788-2482

musicanddance · ‎03-24-2024

Thank you

Melpik · ‎03-22-2024

Hi @jamesetoole1 Stubhub is correct. The game on June 14th is in Nashville - https://thesavannahbananas.com/events/list/page/3/

tht259 · ‎03-07-2024

Melpik · ‎03-05-2024

Hi @dsobin Go to your listings in your StubHub account. You will locate a dropdown marked "Actions" at the bottom of the listing, select delete, confirm the removal of your listing and you are all set.

Melpik · ‎02-27-2024

Hi @Oliver51 From whom did you buy the tickets - AXS, Ticketmaster etc? Log into your account and see if there is just one ticket for the entire tournament or is each session a separate event? I suspect that each session is separate event. If this is the case then you can sell each one separately

Melpik · ‎02-27-2024

Hi @ScottySals Stubhub generally does not give refund for rescheduled events. If you were not able to attend the new date your only option was to have sold the ticket,

Melpik · ‎02-24-2024

@JChavez28 It is the date the seller will send. For mobile, flash and PDFs it is also date you receive

Melpik · ‎02-23-2024

Hi @tonitenille When you upload the pdf you will be prompted to either include or exclude pages from the pdf to assign to your listing. For instance if your pdf contains 4 pages but you are only selling 2 tickets you might choose to include seats 1,2 but exclude seats 3,4. It is very important to remember which seats you uploaded so that you dont use the wrong tickets to enter yourself.

Melpik · ‎02-23-2024

Hi @Grinny Most venues will not allow you to reenter once you leave. Same with parking garages so probably no.

TeamStubHub1 · ‎02-21-2024

@Melpik is correct. You also need to make sure that you log into the primary's app and transfer them to your buyer if you haven't already. The only case where this wouldn't apply is if you uploaded PDF tickets when you created the listing. If neither of these apply to you or if you have any further questions, you can send a private message to @TeamStubHub1 and they can help you out.

Melpik · ‎02-20-2024

Hi @erichtol What type of event are you selling for? If MLB try using the MLB app. If available (some teams wait until 48 hrs or so before a game to make available) you should be able to see. If a concert and bought thru Ticketmaster, log into your Ticketmaster account, find the event and click on i or ticket info. You should find the barcode there

Melpik · ‎02-20-2024

Hi @CynWlms Try calling Stubhub at 866-788-2482

fotofello-gmail · ‎02-16-2024

Sounds like it could work! you are the first to respond, I'll check back a bit later. I suppose I could take the tickets off sale till I return. Though that may interfere and cause me to loose a perfectly good sale. Perhaps the only offer!

Gman11 · ‎02-15-2024

I have not received my 1099 for 2023. I will need it on or by 2/23/24 for my appt with my cpa. Thank you, Gman

HBD · ‎02-14-2024

StubHub told me that because I get my payments through PayPal, they would have my 1099. I met the new 2023 (now postponed) dollar threshold through sales on StubHub, plus over 200 transactions. However those transactions don't count according to PayPal. Why? StubHub sends PayPal single payment invoices with multiple sales records on those invoices to pay me. PayPal only counts each invoice payment as a single payment, even though the payment could be for 50 transactions on that invoice. So it seems that neither will be giving me a 1099-K, correct?

HBD · ‎02-14-2024

Thank you for your response. There is nothing below the Tax ID. For others, this may work, but as I said above, according to StubHub, Paypal will give me my 1099, but they said they don't have one because I had less than 200 transactions.

Melpik · ‎02-14-2024

Hi @asfl1 Unfortunately there is little you can do to prevent fake claims by buyers. This only happens in a very small percentage of cases. You will be paid even if the buyer never uses the ticket as long as the tickets were sent to the correct email (keep the confirm of transfer email) AND you confirm the transfer in your open sales.

Melpik · ‎02-10-2024

Hi @Strocchi Unfortunately Stubhub does not give refunds. You will have to resell the tickets you bought (Stubhub will generally waive the sellers fee) and then buy the correct date.

Melpik · ‎02-09-2024

Hi @MRM43 I think you are best off selling them as a pair (7,8) and a single (10). While the buyer could ask someone to move they could also complain that seats are not together and you get hit with a penalty

Melpik · ‎01-26-2024

Hi @Pierreramon The tickets are where they were before you listed them - Ticketmaster or team account. Deleting the listing does not impact where the tickets are stored.

Melpik · ‎01-17-2024

Hi @egwwilson As a buyer you do not pick your seats. The seats you receive is based on the seats that the seller has listed.

trex4757 · ‎12-26-2023

I did the same thing. customer service is helpless. were their any issues using your ticket? Thank you.

Melpik · ‎12-07-2023

@Murg2333 It is a silly default and no way to permanently shut it off

HBD · ‎02-14-2024

StubHub told me that because I get my payments through PayPal, they would have my 1099. I met the new 2023 (now postponed) dollar threshold through sales on StubHub, plus over 200 transactions. However those transactions don't count according to PayPal. Why? StubHub sends PayPal single payment invoices with multiple sales records on those invoices to pay me. PayPal only counts each invoice payment as a single payment, even though the payment could be for 50 transactions on that invoice. So it seems that neither will be giving me a 1099-K, correct?

Melpik · ‎11-16-2023

Hi Is there a way to set preferences for viewing the site so that they don't have to set each time one visits. For instances to have the recommended tickets filter set to off and set allow multiple sections to on?

Melpik · ‎11-07-2023

Hi Here We Are at the Shed in NYC has been extended thru Jan21st. I have requested 3-4 times over the last month that the Sat Jan 13 @ 7pm show be added with no luck. Can you add the event and the rest of the run? Here is a link to the event https://www.theshed.org/program/301-here-we-are I have tried the add an event link as well as DMing @TeamStubHub1 so far no luck.

Melpik · ‎08-31-2023

Hi @hitkiakia Generally, you do not need the ticket back from the buyer to obtain the refund. These days refunds tend to be automatic. If an event is cancelled the original point of purchase (Ticketmaster, venue etc) will refund to the original purchaser. If you subsequently sold tickets your buyer would get their refund from the site they bought on such as stubhub etc. If you find that you absolutely require the tickets to be returned to you in order to obtain a refund, you can send a private message to the moderators here @TeamStubHub1 They can help you out.

Melpik · ‎08-25-2023

Hi @Tatianamontes Just make sure you transferred the tickets to the correct email AND confirmed the transfer in your open sales on Stubhub

Melpik · ‎08-17-2023

Hi @peachysea Yes. You can sell 2 of the 4 and Stubhub will generally waive the sellers fee

nr3 · ‎08-01-2023

Did these tickets work for you? I'm in the same situation!

Melpik · ‎05-26-2023

Hi @HarveyR Stubhub does not allow meet and greet sales

TeamStubHub1 · ‎04-12-2023

Melpik is correct! If you have any further questions, please send us a DM and we'd be happy to help.

Melpik · ‎01-06-2022

Hi Tex It is a very bad idea to list on multiple platforms. If you sell on one and do not delist the listing from the second site you will be hit with a dropped sale charge of 100% of the value of your sale. The only way around this is to use an API such as Ticketsutil or Skybox which will automatically remove from other sites if the tickets sell on Stubhub. Note that you gnerally need to have a minimum amount of sales before these companies will allow you to use the API.

SH-Murphy · ‎09-20-2021

Thank you!

Melpik · ‎09-15-2020

Hi Joe You do not have to spend the coupon balance all at once. Any amounts left over after your first purchase are available for you to use for subsequent purchases.

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