Buying and Purchased tickets
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum activity

Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

Screen Shot 2019-04-02 at 11.52.31 AM.png Screen Shot 2019-04-02 at 11.58.28 AM.png Screen Shot 2019-04-02 at 11.53.41 AM.png

Bayern Munich game ticket

Hello. We purchased two tickets for Bayern Munich game on April 26. We informed that tickets will be available and delivered at that day. We are coming from Canada and need to buy the flight ticket and reserve a hotel. Could someone advise can we be ...

invalid row number for my tickets

Hello, I purchased 4 tickets for Sabrina Carpenter for November 1, 2025. However, my tickets have no seat number (though all tickets sold for this concert have seat numbers on StubHub, except for mine). Also, the row given to me by StubHub is invalid...

by
  • 0 Likes
  • 0 Replies
  • 40 Views

The seller has not released the tickets.

I purchased an MLB ticket for the game on March 27 and April 2, but I have not received my tickets yet.I have already booked a flight specifically for this game, which cost me $5,000. Simply receiving a refund is not sufficient compensation if I do n...

by
  • 0 Likes
  • 4 Replies
  • 99 Views

Parking Pass Validity

I purchased a parking pass on Stubhub for an event this coming weekend. I received a link to a ParkWhiz parking pass, which is a third-party parking reservation service. The pass clearly states on it: “ **ParkWhiz takes no responsibility for passes p...

Day of Event Ticket Transfer

Is it normal for someone to not release tickets until the day of the event? I appreciate the 100% StubHub guarantee, but the "guaranteed refund" for hundreds of dollars worth of tickets is less than appealing when I need to travel 8 hours and spend t...

  • 7 Likes
  • 12 Replies
  • 5990 Views

Not receiving the Ticketmaster link, help!

Hi! I just bought 3 tickets for Stray Kids' concert in Toronto (happening in June 2025). It has been more than 10 hours but I still haven't received any email regarding the link to the Ticketmaster. A friend of mine bought Blackpink (happening in Jul...

  • 0 Likes
  • 0 Replies
  • 42 Views

Where can I find my tickets for digital wallet

I purchased tickets for the New York Rangers via Stub Hub for an April game. Order confirmed and payment made. I received an email the following day stating my tickets were available. I followed the directions provided. When I get to the tickets to p...

by
  • 0 Likes
  • 2 Replies
  • 69 Views

ripped off by StubHub

Picked out seats on the mezzanine floor, got to show and 'reseller' a - h o l e had given us tickets in upper balcony. Alas I must be one of thousands with this joy, cost dif between the seating chosen and seating given was ~200$. A better criminal w...

Are my tickets legit?

I bought tickets to an Erie otters game, and I received the tickets quite fast. They then got transfers to Erie events and I could put them in my Apple wallet. Is this legit or no? It shows the seat and row number and sections I bought.

THEFT-

This is probably the tenth time I send over the link from the ORGANIZER stating it was canceled. PLEASE DO YOUR RESEARCH AND DONT SCAM CONSUMERS OUT OF THERE MONEY. I PAID FOR THESE IN NOVEMBER AND AM NOT GOING TO CONTINUE WAITING UNTIL YOU UPDATE TH...

Parking pass

Warning never ever buy a parking pass again from StubHub. They don’t list the address or location of lot or garage on the site and it difficult to know were you are getting parking pass for. I recently purchased a pass for a event in Cleveland, Ohio ...

by
  • 0 Likes
  • 0 Replies
  • 29 Views

No Seat info on ticket

I bought 2 tickets from Stubhub for Jhope concert in Singapore, got the section details, but there's no Row number and Seat number mentioned in this ticket. When will i get confirmation of the seat details?Is my ticket confirmed? or not?

SPORT

#JEYPORE MADALA STREET DANCE FUNNY# https://celcliptipsprod.s3-ap-northeast-1.amazonaws.com/tips_article_body/99a9/3924425/7982c36165120e90fef67e5bb6da604a

Yomiuri Giants Regular Season Tickets

Hello! We live in the US and will be visiting Tokyo during the opening weekend of the Yomiuri Giants. There are tickets available on StubHub, but it is my understanding the only options are to have paper tickets? How does that work since we live in t...

DO NOT BUY FROM STUBHUB

Purchased tickets from StubHub, received the wrong tickets, contacted Stubhub with no action on their part, ask how long this process would take, allowed the time Stub Hub asked for 4 different times over 4 weeks. I returned the incorrect tickets as ...

Concert never changed from postponed

Hi, my Partynextdoor concert that was supposed to be on July 9 was cancelled a couple days before. The status of the concert is still “postponed” and hasn’t changed to rescheduled or cancelled so I cannot get my money back. I was told it usually take...

No Email Confirmation After Purchase?

I purchased tickets recently and credit card says Stubhub Canada LTD. I did not receive a email confirmation nor does Stubhub have any record of me purchasing $1500 worth of tickets. Bank wont open a investigation till after the concert date. Was i s...

Packing

My first time buying tickets for a concert! And I was totally ripped off for parking pass! I didn't realize this was a resale sight. A concert popped iup on my FB page & a few of us decided to go. I said I would hurry & purchase the tickets because i...

mispresentation

Ugh google.com/search?q=Stubł 1GoogleStubhub sold me ticket within 2CXAllImages NewsVideosShort videosshoppin:Al OverviewIf Stubhub sold you a ticket within 20 hours of a performance, and you were unable to resell it due to their policy prohibiting s...

Mispresentation

Al OverviewIf Stubhub sold you a ticket within 20 hours of a performance, and you were unable to resell it due to their policy prohibiting sales within 48 hours of the event, then you may have a valid complaint with Stubhub as they sold you a ticket ...

Ticket row does not exist in stadium

Hi there. I just bought tickets to a concert in the Bank of American stadium in Charlotte, NC and I just discovered that the row my tickets say they are in doesn’t actually exist in the stadium. Is this a typo? Has this ever happened to anyone? And w...

  • 0 Likes
  • 5 Replies
  • 412 Views

Help please!

StubHub, this is unacceptable!I’ve been dealing with this for four months. Here’s what happened:1. I purchased tickets for the Coldplay show on May 31st at Stanford, specifically for Section 218.2. The confirmation email mentioned Row QQ, but upon ch...

  • 0 Likes
  • 0 Replies
  • 90 Views

Accessing tickets purchased

Purchased tickets on Feb 5 for an Oct concert. Now March 1, no email with a confirmation number was received. I did received an initial email that read thank you for order -Order #-----------Is that all I need at this time?I am not comfortable waitin...

Stubhub is stealing money from me. Again!

I recently bought a pair of tickets for a show that had a reserved section and a general admission section. For this venue, reserved tickets are always hard to get and expensive because there are very few seats. I paid $400 for a pair. The event was ...

Payment Issue – Don Toliver Paris Tickets

I purchased tickets for Don Toliver’s concert in Paris through your platform. My account was charged, but an error message appeared (saying that i haven't been debit) at the end of the transaction, and I did not receive any confirmation or my tickets...

  • 0 Likes
  • 0 Replies
  • 48 Views

Purchasing tickets

I bought 2 tickets for Bad Bunny in PR, but the charge hasn’t gone through yet (I made the purchase on Wednesday, February 26). Is that normal?Also, when will I receive the tickets? They are digital and have already gone on sale. I bought them throug...

DO NOT BUY FROM STUBHUB - UPDATE

StubHub customer service is horrible when it comes to correcting their order issues and they make it the customers problem. I should have read all of the horror and upset customer stories and just requested a refund when my order went wrong. But even...

Parking Passes

I had a terrible experience with StubHub this week. I bought tickets for the Inter Miami to see Messi, and I did received the tickets. The issue was that in their app, they advertised parking passes, which I bought. But the parking garage advertised ...

Scam

I purchased the parking passes offered after I had purchased my tickets from Ticketmaster, took me to StubHub, night of the event I followed gps provided by StubHub because I do not live there, took me to a car sales lot, so I went to the moda parkin...

STILL MAD ABOUT THIS SO CALLED UPGRADE

As it gets closer to my event I am getting even more upset at how StubHub allow these sellers to come in, sell tickets and resell already purchased tickets to someone else all while marking your replacement tickets as an "UPGRADE". When I think about...

No tickets

I have no tickets 24 hours before event and am being told I have to wait until 2 hours before event. Any way around this as I am traveling from out of state.

by
  • 0 Likes
  • 0 Replies
  • 47 Views

BUYER BEWARE of PARKING PASSES on StubHub

I purchased a parking pass for a soccer game at Dignity Health Sports Park in Carson, CA and was delivered a pass for a parking lot located 10 miles away from the venue in El Segundo near LAX. The StubHub item was listed as follows:PARKING PASSES ONL...

Wrong parking map listed

We purchased parking tickets because it was listed and shown close to the State Farm Arena, when we followed directions to the address of the parking the walk ended up being 30 minutes. Based on the map provided it shouldn't have been more than a 5 -...

STUBHUB stole money from my bank account

STUBHUB withdrew $1455.29 without authorization on 12/26/24 - they sent no tickets, no emails, no correspondence - they just withdrew money from my bank account.I have been contacting their customer service every business day since 1/2/25. No one is ...

Wrong Tickets. Now refused a refund

Early January we bought 2 day passes to a show in April. We received 1 day passes and immediately contacted customer service. Since then they have repeatedly sent us the wrong tickets and now we are being told the right tickets will be sent the day o...

Ghosted

Bought 4 tickets through here for a sumo event in Tokyo of Jan 2025. Three of the tickets were valid but the venue refused entry on one ticket saying it was fraudulent. Reached out to Customer Service and they were super responsive off the get go. On...

Helppp

I bought 2 tickets to Dexter and the Moonrocks for 3/22/25 and mistyped me email. (Yhoo instead of yahoo) how do I fix this? Please help 😧

by
  • 0 Likes
  • 1 Replies
  • 48 Views

Tickets not sent

I have never used Stubhub before. I usually use GameTime and Vivid Seats. With GT and VS I got my tickets within a couple of hours of paying. My event is in 3 days and no tickets after I bought them a week ago. These tickets are for my autistic son. ...

by
  • 0 Likes
  • 0 Replies
  • 63 Views

Seat location confusing

Hi there. Looking at a ticket that states the section the seats are in. But it says row A_D. Having looked at other listings this is odd. Assume it means the tixs are anywhere from row A to D. Is this how you’d take it?

  • 0 Likes
  • 1 Replies
  • 238 Views

My tickets show as waiting for me to accept

I logged into my stubhub account and I was going to resell the tickets i purchased on stub hub because I was able to find other tickets. As I was doing this I noticed that under "your tickets" it says I can accept my tickets, so I deactivated the res...

by
  • 0 Likes
  • 2 Replies
  • 156 Views

Stubhub customer service saved the day

So I bought tickets to a comedy show for me and my girlfriend deutenant, and for some reason, I get tickets never showed up in my email for me to accept. I had the receipt and all that, but the actual tickets from the seller never showed for me to hi...

Lies, lies, lies

I purchased 3 tickets in December for a 2/15 basketball game. As of yesterday night, 1 of the tickets was stolen back by the seller. StubHub sent me an email and said the seller wanted to offer me other tickets 5 rows back as a replacement. FYI I’m a...

Fraudulent sale

On January 17th we purchased tickets to an advertised performance of the Joffrey Ballet's A Midsummer Night's Dream. When we arrived for the performance, things didn't seem right. Turns out it was a community theater's performance of the theatrical A...

Still no tickets day before event.

Bought tickets for Anyma at the Sphere Las Vegas 9 days ago, and only after spending $877 on 2 tickets did stub hub tell me the tickets would be delivered the day of the event. I flew from Atlanta to Las Vegas last night and am in a hotel for the sho...

  • 0 Likes
  • 3 Replies
  • 340 Views

Buyer beware, tickets are not guaranteed

I recently bought tickets for a concert. Since I was under the impression tickets are guaranteed on StubHub I made reservations to stay at a local hotel where the concert was being held as the venue was a 2 hour drive from my location. Long story sho...

Huge disappointment

Horrible experience. After taking the $700+ I paid 3 months in advance for concert tickets I was gifting to others, StubHub informs me via email that I may not receive my tickets until close to the date of event. Frustrating start. Months pass, it’s ...

TM Face Value Exchange tickets

Hello, I'm interested in buying tickets for a concert that is using Ticketmaster's "Face Value Exchange." Apparently, this only allows tickets to be resold at face value (via Ticketmaster) and the tickers are "restricted from transfer." I'm seeing ti...

currency

They will show that the tickets are in Canadian currency and then charge you in American. Had to pay almost an extra $100 on two tickets. The email they will send won't show what currency it is in so you will think it's okay. You need to log into you...

by
  • 0 Likes
  • 0 Replies
  • 83 Views

Requesting a partial refund

I had tickets to a show at Madison Square Garden on 1/24/25. The tickets were purchased almost a year in advance. At 2:30pm the day of the show, which was at 8pm, I went to double check that my tickets were in my email. I didn't have the tickets. Wha...

Beware/FYI

FYI when buying tickets!!! Only after completing the purchase will they inform you that your tickets will be delivered the day of the event. If you are able to get in contact with them they only give you their BS line that your purchase is guaranteed...

Never Do Business w/ StubHub

I advise everyone to steer clear of StubHub. Unlike any other online merchant that asks you to confirm a purchase before final processing, StubHub automatically processed an order after I updated my credit card information on my account. It did not a...

Seats Downgraded With No Compensation

My fiance bought us tickets for Hamilton which I've been wanting to see for years for a present for my birthday. He spent a lot of time finding the best seats for the best price and we were super excited about it. Fast forward to the week before the ...

Refund Request for Fraudulent Purchase

Hello I have experienced an absolutely brutal form of customer service today with StubHub. After having successfully used the service many times over the past decade to purchase mostly sports tickets, my account was somehow hacked this morning at 6:3...

fraudulent activity

Yesterday somebody hacked into my Stubhub account and purchased tickets to Usher (who I wouldn't buy tickets for) at the Barclay Center (I don't know where that is). My card on file was charged $730. and then credited back the $730. I was alerted to ...

Buying Tickets

I bought tickets to a Tyler childers concert but when I went to claim them it redirected me to a link with the tickets and I cannot add them to my account. Now I am trying to sell them however, since they are not on my account I can't transfer them. ...

  • 0 Likes
  • 0 Replies
  • 78 Views

SOLD our tickets

we purchased 4 tickets for the UK-Vandy basketball game (Jan. 25) we had payment confirmation, and when we got to the game-they were sold to someone else. it was a sold out game, so no tickets were avail-Never agin...

Site-wide issue for sorting by best view

There seems to be an issue across StubHub for every arena I have checked for sorting listings by best view. The order of the rows is wrong. Here are 4 examples. Capitals 2025 Apr 13 Sec 101 Blazers 2025 Apr 13 Sec 112Lakers 2025 Feb 8 Sec 117National...

Capitals2025-04-13-Sec101.png Blazers2025-04-13-Sec112.png Lakers2025-02-08-Sec117.png 2025-03-29_NatsPark_Section128.png
by
  • 0 Likes
  • 2 Replies
  • 161 Views

Not Happy

We bought tickets from Stub Hub and have an order number and Fan Protect Guarantee. The next day, we received a message stating, "we have had to cancel . . . ". That's BS. Someone must have ordered more after our confirmed transaction. That's BS. Stu...

Stolen Saturday

Bought tickets in October 2024, to the Senior Bowl on February 1, 2025. Order confirmed and confirmation said tickets would be released to me on February 1, 2025 at 10:30 a.m. - the game started at 1:30 p.m. Will not go into detail but we require spe...

DO NOT BUY FROM HERE.

Don’t buy tickets from stubhub if you can help it. They do not verify their resellers. Day of and at the time of doors opening we had not received our tickets. Stubhub rep reached out to the seller who was supposed to release the tickets the day of t...

Akusoli Shoe Insoles Reviews

https://www.facebook.com/groups/636459768908728https://www.facebook.com/groups/1543725889667683https://www.facebook.com/groups/1682520889338203https://www.facebook.com/groups/1173524784115944https://www.facebook.com/groups/560744823594669https://www....

First time using Stubhub

Hello all. I used Stubhub for the first time to get my daughter and I tickets for a concert we will be traveling 4 hours to see. Has anyone actually had a good experience with Stubhub , from purchasing to receiving ?

Credit Card Compromised

I wanted to see if others have unfortunately had this issue, but my credit card was compromised on StubHub's site. I used it to purchase tickets back in December and it was compromised. If I used this credit card on other sites, this wouldn't be conc...

Ticket delivery on day of event

I bought tickets to Kite in Stockholm 1 February about ten days ago. Quite worried about the fact that delivery date is same date as the actual concert. Why is that? Would I travel to the venue if I still haven’t received the tickets tomorrow?

  • 0 Likes
  • 0 Replies
  • 133 Views

Cannot accept tickets

I purchased two tickets this morning for an event in Knoxville. That transaction went smoothly. About an hour later I bout 3 more tickets for the same event and received the email to accept tickets. When i try, it takes me to the tickets where a slid...

Billie Eilish Tickets

I am wanting to buy tickets for Billie Eilish but all the "unable to transfer" warnings are making me worried. How do I get tickets if tickets are non transferable unless sold through Ticketmaster exchange? The concert is in 4 days. I am in Ohio so m...

Community Guidelines
  • 1. Be respectful.
  • 2. Be relevant.
  • 3. Keep your word.
  • 4. Protect privacy.
  • 5. Remember, this is user-generated content.
  • 6. Don't post controversial content.
  • 7. Avoid spam.
  • 8. Only create one account.


Community Guidelines
Top liked members