Do you want to browse tickets using another currency? When browsing tickets on StubHub, you have the option to select your preferred language as well as your preferred currency for checkout. You will select this on the home page for stubhub.com or st...
We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...
StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...
To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO N...
Bought Tickets online on the 8.3.25 the Eventis on the 9.3. So it starts in less the an hour. But no Tickets have been send so far. Makes me nervous
Hello. We purchased two tickets for Bayern Munich game on April 26. We informed that tickets will be available and delivered at that day. We are coming from Canada and need to buy the flight ticket and reserve a hotel. Could someone advise can we be ...
Hello, I purchased 4 tickets for Sabrina Carpenter for November 1, 2025. However, my tickets have no seat number (though all tickets sold for this concert have seat numbers on StubHub, except for mine). Also, the row given to me by StubHub is invalid...
I purchased an MLB ticket for the game on March 27 and April 2, but I have not received my tickets yet.I have already booked a flight specifically for this game, which cost me $5,000. Simply receiving a refund is not sufficient compensation if I do n...
I purchased a parking pass on Stubhub for an event this coming weekend. I received a link to a ParkWhiz parking pass, which is a third-party parking reservation service. The pass clearly states on it: “ **ParkWhiz takes no responsibility for passes p...
Request for Refund – Ticket Delivery Issue for OU Basketball Game on March 5Dear StubHub Customer Support,I am writing to formally request a refund for my ticket purchase for the OU basketball game on March 5, which I was unable to attend due to a ti...
Is it normal for someone to not release tickets until the day of the event? I appreciate the 100% StubHub guarantee, but the "guaranteed refund" for hundreds of dollars worth of tickets is less than appealing when I need to travel 8 hours and spend t...
Hi! I just bought 3 tickets for Stray Kids' concert in Toronto (happening in June 2025). It has been more than 10 hours but I still haven't received any email regarding the link to the Ticketmaster. A friend of mine bought Blackpink (happening in Jul...
I purchased tickets for the New York Rangers via Stub Hub for an April game. Order confirmed and payment made. I received an email the following day stating my tickets were available. I followed the directions provided. When I get to the tickets to p...
StubHub did not done anything to try and correct my order when I received the wrong tickets. I contacted StubHub immediately, returned the incorrect tickets, gave the time they asked for to they to correct my order or supply alternative tickets, noth...
Picked out seats on the mezzanine floor, got to show and 'reseller' a - h o l e had given us tickets in upper balcony. Alas I must be one of thousands with this joy, cost dif between the seating chosen and seating given was ~200$. A better criminal w...
I bought tickets to Grupo Frontera in Austin next Friday and when I purchased they clearly were in the PIT area and not GENERAL ADMISSION area. Once I received the tickets I realized they were incorrect! I contacted customer service via chat and stat...
I bought tickets to an Erie otters game, and I received the tickets quite fast. They then got transfers to Erie events and I could put them in my Apple wallet. Is this legit or no? It shows the seat and row number and sections I bought.
I purchased 4 tickets for Pearl Jam in Atlanta on April 29 on StubHub. In the process, nowhere was it noted that the original buyer would have to meet me to let me into the venue (and there still isn't - you can still buy them without any notificatio...
I want to buy tickets to a concert for my vacation. The concert is in Italy and I don't have an address to ship the tickets to - as I will be traveling when the tickets are available. Can I pick up the tickets at the venue?
This is probably the tenth time I send over the link from the ORGANIZER stating it was canceled. PLEASE DO YOUR RESEARCH AND DONT SCAM CONSUMERS OUT OF THERE MONEY. I PAID FOR THESE IN NOVEMBER AND AM NOT GOING TO CONTINUE WAITING UNTIL YOU UPDATE TH...
Warning never ever buy a parking pass again from StubHub. They don’t list the address or location of lot or garage on the site and it difficult to know were you are getting parking pass for. I recently purchased a pass for a event in Cleveland, Ohio ...
Do Not Buy From StubHub - Horrible Customer ServiceI purchased NIN tickets from StubHub on 1/30/2025I received incorrect tickets from StubHub on 1/30/2025I immediately contacted StubHub that same day to inform them and they asked for the end that wee...
I bought 2 tickets from Stubhub for Jhope concert in Singapore, got the section details, but there's no Row number and Seat number mentioned in this ticket. When will i get confirmation of the seat details?Is my ticket confirmed? or not?
WE NEED REFUND OF THE TICKETS WE PURCHASED ON STUBHUB COULD NOT ENTER THE STADIUM
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Hello! We live in the US and will be visiting Tokyo during the opening weekend of the Yomiuri Giants. There are tickets available on StubHub, but it is my understanding the only options are to have paper tickets? How does that work since we live in t...
Purchased tickets from StubHub, received the wrong tickets, contacted Stubhub with no action on their part, ask how long this process would take, allowed the time Stub Hub asked for 4 different times over 4 weeks. I returned the incorrect tickets as ...
I bought parking passes for all Houston rodeo events. I only received a ticket for 1 event. Events started today. I have been working with customer support trying to get a resolution. I said I did not want a refund, I want my tickets like they kept p...
Hi, my Partynextdoor concert that was supposed to be on July 9 was cancelled a couple days before. The status of the concert is still “postponed” and hasn’t changed to rescheduled or cancelled so I cannot get my money back. I was told it usually take...
I purchased tickets recently and credit card says Stubhub Canada LTD. I did not receive a email confirmation nor does Stubhub have any record of me purchasing $1500 worth of tickets. Bank wont open a investigation till after the concert date. Was i s...
My first time buying tickets for a concert! And I was totally ripped off for parking pass! I didn't realize this was a resale sight. A concert popped iup on my FB page & a few of us decided to go. I said I would hurry & purchase the tickets because i...
Ugh google.com/search?q=Stubł 1GoogleStubhub sold me ticket within 2CXAllImages NewsVideosShort videosshoppin:Al OverviewIf Stubhub sold you a ticket within 20 hours of a performance, and you were unable to resell it due to their policy prohibiting s...
Purchase I am out is $14Arbitration starts at $200Any other way to proceed?
Al OverviewIf Stubhub sold you a ticket within 20 hours of a performance, and you were unable to resell it due to their policy prohibiting sales within 48 hours of the event, then you may have a valid complaint with Stubhub as they sold you a ticket ...
Hi there. I just bought tickets to a concert in the Bank of American stadium in Charlotte, NC and I just discovered that the row my tickets say they are in doesn’t actually exist in the stadium. Is this a typo? Has this ever happened to anyone? And w...
StubHub, this is unacceptable!I’ve been dealing with this for four months. Here’s what happened:1. I purchased tickets for the Coldplay show on May 31st at Stanford, specifically for Section 218.2. The confirmation email mentioned Row QQ, but upon ch...
Purchased tickets on Feb 5 for an Oct concert. Now March 1, no email with a confirmation number was received. I did received an initial email that read thank you for order -Order #-----------Is that all I need at this time?I am not comfortable waitin...
I recently bought a pair of tickets for a show that had a reserved section and a general admission section. For this venue, reserved tickets are always hard to get and expensive because there are very few seats. I paid $400 for a pair. The event was ...
I purchased tickets for Don Toliver’s concert in Paris through your platform. My account was charged, but an error message appeared (saying that i haven't been debit) at the end of the transaction, and I did not receive any confirmation or my tickets...
I bought 2 tickets for Bad Bunny in PR, but the charge hasn’t gone through yet (I made the purchase on Wednesday, February 26). Is that normal?Also, when will I receive the tickets? They are digital and have already gone on sale. I bought them throug...
StubHub customer service is horrible when it comes to correcting their order issues and they make it the customers problem. I should have read all of the horror and upset customer stories and just requested a refund when my order went wrong. But even...
I had a terrible experience with StubHub this week. I bought tickets for the Inter Miami to see Messi, and I did received the tickets. The issue was that in their app, they advertised parking passes, which I bought. But the parking garage advertised ...
I purchased the parking passes offered after I had purchased my tickets from Ticketmaster, took me to StubHub, night of the event I followed gps provided by StubHub because I do not live there, took me to a car sales lot, so I went to the moda parkin...
As it gets closer to my event I am getting even more upset at how StubHub allow these sellers to come in, sell tickets and resell already purchased tickets to someone else all while marking your replacement tickets as an "UPGRADE". When I think about...
I have no tickets 24 hours before event and am being told I have to wait until 2 hours before event. Any way around this as I am traveling from out of state.
i bought two tickets to the Magic game in Orlando, when I go back in my exact tickets are still for sale and it appears I can purchase my seats?
I purchased a parking pass for a soccer game at Dignity Health Sports Park in Carson, CA and was delivered a pass for a parking lot located 10 miles away from the venue in El Segundo near LAX. The StubHub item was listed as follows:PARKING PASSES ONL...
We purchased parking tickets because it was listed and shown close to the State Farm Arena, when we followed directions to the address of the parking the walk ended up being 30 minutes. Based on the map provided it shouldn't have been more than a 5 -...
STUBHUB withdrew $1455.29 without authorization on 12/26/24 - they sent no tickets, no emails, no correspondence - they just withdrew money from my bank account.I have been contacting their customer service every business day since 1/2/25. No one is ...
Early January we bought 2 day passes to a show in April. We received 1 day passes and immediately contacted customer service. Since then they have repeatedly sent us the wrong tickets and now we are being told the right tickets will be sent the day o...
I just bought tickets to an event for which AXS was the primary ticketing. In order to receive the tickets, Stubhub sent me an email, making me create a new AXS account with a fake email address. Is this now the way AXS tickets are delivered? If so, ...
Why was my thread about Chris at StubHub removed??!?!?!!? What are the moderators scared of? Pretty annoyed at this, because annually I spend well over $8K a year on StubHub, might need to stop that.https://stubhub.community/t5/Removed-Content/So-you...
Bought 4 tickets through here for a sumo event in Tokyo of Jan 2025. Three of the tickets were valid but the venue refused entry on one ticket saying it was fraudulent. Reached out to Customer Service and they were super responsive off the get go. On...
I bought 2 tickets to Dexter and the Moonrocks for 3/22/25 and mistyped me email. (Yhoo instead of yahoo) how do I fix this? Please help 😧
I have never used Stubhub before. I usually use GameTime and Vivid Seats. With GT and VS I got my tickets within a couple of hours of paying. My event is in 3 days and no tickets after I bought them a week ago. These tickets are for my autistic son. ...
Hi there. Looking at a ticket that states the section the seats are in. But it says row A_D. Having looked at other listings this is odd. Assume it means the tixs are anywhere from row A to D. Is this how you’d take it?
I followed the exact instructions from Stubhub to 'Accept my Tickets' yet I am getting the OOPS..ticket transfer cancelled by the sender'. I keep contacting Stubhub 3-4X and they cannot help me! A few days ago, the tickets were appearing in my Ticket...
I logged into my stubhub account and I was going to resell the tickets i purchased on stub hub because I was able to find other tickets. As I was doing this I noticed that under "your tickets" it says I can accept my tickets, so I deactivated the res...
I have two orders for an event tonight for which i received the wrong tickets. I’ve been told all week you guys would be sending me links for replacement tickets and i still don’t have them.why do you guys suck so bad? you make it the customers probl...
The recommended ticket filer has gotten worse over time. It used to be that tickets were hidden if cheaper tickets available in same row and section. I have tickets for sale of Good Night and Good luck on Apr 1 in Right Orchestra. When the filter is ...
Beware that tickets for the Beyonce Cowboy Carter show are listed on Stubhub BEHIND the stage. If you look at the original ticket sales on Ticketmaster, there is no concert seating behind the stage. People are fraudulently listing tickets on Stubhub ...
I bought a ticket today and I bought it in error and I want to money back. Can I cancel it here or with my credit card
So I bought tickets to a comedy show for me and my girlfriend deutenant, and for some reason, I get tickets never showed up in my email for me to accept. I had the receipt and all that, but the actual tickets from the seller never showed for me to hi...
I purchased 3 tickets in December for a 2/15 basketball game. As of yesterday night, 1 of the tickets was stolen back by the seller. StubHub sent me an email and said the seller wanted to offer me other tickets 5 rows back as a replacement. FYI I’m a...
On January 17th we purchased tickets to an advertised performance of the Joffrey Ballet's A Midsummer Night's Dream. When we arrived for the performance, things didn't seem right. Turns out it was a community theater's performance of the theatrical A...
Bought tickets for Anyma at the Sphere Las Vegas 9 days ago, and only after spending $877 on 2 tickets did stub hub tell me the tickets would be delivered the day of the event. I flew from Atlanta to Las Vegas last night and am in a hotel for the sho...
I recently bought tickets for a concert. Since I was under the impression tickets are guaranteed on StubHub I made reservations to stay at a local hotel where the concert was being held as the venue was a 2 hour drive from my location. Long story sho...
Horrible experience. After taking the $700+ I paid 3 months in advance for concert tickets I was gifting to others, StubHub informs me via email that I may not receive my tickets until close to the date of event. Frustrating start. Months pass, it’s ...
Hi StubHub Community,I recently purchased a ticket for the Clippers vs. Grizzlies game on March 21 through StubHub, and I received an email confirming that my ticket is ready. However, I am unable to access it through the Intuit Dome app.I believe th...
A couple months ago I bought 4 tickets to the Billie Eilish concert on StubHub. I’m just now reading from multiple sources online, including Billie Eilish’s Twitter account that the tickets for this concert will NOT be eligible for transfer (except f...
Hello, I'm interested in buying tickets for a concert that is using Ticketmaster's "Face Value Exchange." Apparently, this only allows tickets to be resold at face value (via Ticketmaster) and the tickers are "restricted from transfer." I'm seeing ti...
Looking for help from Stubhub.I purchased tickets on stubhub listed in “Row A” of the section, which a seating chart confirms is the first row of the section. I received tickets in “Row I” instead. (That is the letter “i” not the numeral 1. All seats...
Yankee tix 4/1 still cant view them. How do i speed it up?? Parking pass no issues but still no tix n i need to sell them w barcodes
I was wondering why my credit card show 810$ for my tickets but the receipt in my email says 563$
They will show that the tickets are in Canadian currency and then charge you in American. Had to pay almost an extra $100 on two tickets. The email they will send won't show what currency it is in so you will think it's okay. You need to log into you...
I had tickets to a show at Madison Square Garden on 1/24/25. The tickets were purchased almost a year in advance. At 2:30pm the day of the show, which was at 8pm, I went to double check that my tickets were in my email. I didn't have the tickets. Wha...
FYI when buying tickets!!! Only after completing the purchase will they inform you that your tickets will be delivered the day of the event. If you are able to get in contact with them they only give you their BS line that your purchase is guaranteed...
I advise everyone to steer clear of StubHub. Unlike any other online merchant that asks you to confirm a purchase before final processing, StubHub automatically processed an order after I updated my credit card information on my account. It did not a...
I bought soccer tickets in November 2024, for a match in Turkish super lig between Fenerbahce vs Göztepe in January 2025.I went all the way to Istanbul from Liverpool UK.I been told to show my passport to the ticket office/box and my ticket would be ...
My fiance bought us tickets for Hamilton which I've been wanting to see for years for a present for my birthday. He spent a lot of time finding the best seats for the best price and we were super excited about it. Fast forward to the week before the ...
Hello I have experienced an absolutely brutal form of customer service today with StubHub. After having successfully used the service many times over the past decade to purchase mostly sports tickets, my account was somehow hacked this morning at 6:3...
Yesterday somebody hacked into my Stubhub account and purchased tickets to Usher (who I wouldn't buy tickets for) at the Barclay Center (I don't know where that is). My card on file was charged $730. and then credited back the $730. I was alerted to ...
I bought tickets to a Tyler childers concert but when I went to claim them it redirected me to a link with the tickets and I cannot add them to my account. Now I am trying to sell them however, since they are not on my account I can't transfer them. ...
we purchased 4 tickets for the UK-Vandy basketball game (Jan. 25) we had payment confirmation, and when we got to the game-they were sold to someone else. it was a sold out game, so no tickets were avail-Never agin...
In November 2024 I purchased a ticket to the WM open in Phx in March 2025. In my confirmation e-mail it clearly says that my ticket would be delivered on March 7 via Fed Ex, the day before the event. This evening I received an e-mail saying that I ca...
There seems to be an issue across StubHub for every arena I have checked for sorting listings by best view. The order of the rows is wrong. Here are 4 examples. Capitals 2025 Apr 13 Sec 101 Blazers 2025 Apr 13 Sec 112Lakers 2025 Feb 8 Sec 117National...
We bought tickets from Stub Hub and have an order number and Fan Protect Guarantee. The next day, we received a message stating, "we have had to cancel . . . ". That's BS. Someone must have ordered more after our confirmed transaction. That's BS. Stu...
Awful customer service. If you are Canadian don't buy tickets in the US. Showed I was buying the tickets in Canadian dollars and they charged me US. They say I need to have a screenshot proving that it was Canadian dollars. Thought they were a site I...
Bought tickets in October 2024, to the Senior Bowl on February 1, 2025. Order confirmed and confirmation said tickets would be released to me on February 1, 2025 at 10:30 a.m. - the game started at 1:30 p.m. Will not go into detail but we require spe...
Has anyone received this error and how do I get my tickets now.
Bought Gypsy Tickets for 2/8 and they were misrepresented - said orchestra and showed mid center location. Turned out on the last row - X! Tried to talk to customer service and worthless? Any suggestions.
I just bought 4 front row dead center tickets for a show in July all the way across the country - and after purchase got the message that I won't get tickets until day of the show. They will give me comparable or better seats if I don't get these tic...
I submitted my complaint twice. Each time I was asked to identify the email and phone number associated with my account and never heard anything else.I’m not sure why this site exists.
I am begging and pleading for ANYONE with AUTHORITY to please , please help us ...I am sick and throwing up literally over this situation . I have spoken to close to 20 different representatives , chat and phone ....And nobody will help us .. .We bou...
Don’t buy tickets from stubhub if you can help it. They do not verify their resellers. Day of and at the time of doors opening we had not received our tickets. Stubhub rep reached out to the seller who was supposed to release the tickets the day of t...
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Hello all. I used Stubhub for the first time to get my daughter and I tickets for a concert we will be traveling 4 hours to see. Has anyone actually had a good experience with Stubhub , from purchasing to receiving ?
I've sent 5 emails to "customercare@stubhub.com" this week regarding the posting of an authorized credit to my account and haven't received a single reply. This is on top of over 2 hours with the Call Center, a useless Chat, and a previous message on...
I recently purchased a ticket listed in Row 2 of the section. It’s actually in Row 9. Stubhub says this is the correct row. They sent the ticket back to me after i transferred it to them for a refund and they told me they won’t be refunding the order...
I wanted to see if others have unfortunately had this issue, but my credit card was compromised on StubHub's site. I used it to purchase tickets back in December and it was compromised. If I used this credit card on other sites, this wouldn't be conc...
I bought tickets to Kite in Stockholm 1 February about ten days ago. Quite worried about the fact that delivery date is same date as the actual concert. Why is that? Would I travel to the venue if I still haven’t received the tickets tomorrow?
I purchased two tickets this morning for an event in Knoxville. That transaction went smoothly. About an hour later I bout 3 more tickets for the same event and received the email to accept tickets. When i try, it takes me to the tickets where a slid...
StubHub notified me of the credit due under the settlement but refused to post it to my account. I was told when I wanted to apply the credit to a ticket purchase I was to call Executive Customer Care (ECC) and provide my case number and then it woul...
I am wanting to buy tickets for Billie Eilish but all the "unable to transfer" warnings are making me worried. How do I get tickets if tickets are non transferable unless sold through Ticketmaster exchange? The concert is in 4 days. I am in Ohio so m...
